Terms & Conditions

1. Introduction and General

1.1. International Animal Rescue intends to be fair, honest, and open with our customers. The following terms are for the sake of clarity and ensuring as far as possible we comply with necessary regulations.

1.2. International Animal Rescue do our best to ensure the accuracy of information on the International Animal Rescue website, but there may still be genuine mistakes and you should be aware that images are in any case not always accurate, for example colours may vary and manufacturers specifications change after the image was created. If you think that there may be an error please let us know.

1.3. International Animal Rescue cannot accept any liability for the accuracy or content of any other websites with links into or out from the site.

1.4. We reserve the right to correct errors and omissions in any price or other information without any liability. An order is accepted when we take payment from an acceptable credit or debit card. If we make a change which affects an order which has been placed and not yet accepted and despatched, we will inform the customer who may then choose to cancel the order without penalty. No change will apply to any order after it has been accepted and payment taken so that a contract has been created.

1.5. These terms and conditions, and any order form or payment instructions are intended to comprise the whole agreement between International Animal Rescue and our customers in relation to on-line orders. When placing an on-line order you will be invited to read these terms and acknowledge that you have been made aware of them. If you have any special requirements or have made any special agreement for a particular order these should be put in the space provided on the on-line order form.

1.6. By using the International Animal Rescue web site or submitting an on-line order for a product on the International Animal Rescue web site, customers agree to accept these terms and conditions.

1.7. Nothing in these terms and conditions is intended to remove any of the customers’ statutory rights which cannot be legally removed. If meaning is uncertain then no term should be read in a way which would remove a customer’s statutory rights.

2. Acceptance Of Orders

2.1. All orders are subject to product availability.

2.2. All orders are subject to acceptance by us. Acceptance may be withheld at our absolute discretion. An order is only accepted when we take payment from an acceptable credit or debit card.

2.3. Certain products on the site may only be sold legally to persons over a certain age. We reserve the right to refuse any order for those products where satisfactory proof of age has not been provided.

3. Delivery

3.1. Known delivery delays will be advised but please leave up to 30 days for delivery. In stock items will generally be dispatched the same day for next day or 48 hour delivery depending on product type and carrier used. Some out of stock products may take longer. Any delivery date notified will be an estimate only. We shall not be liable for delays caused by matters outside our control. If you specify or agree that you will accept delivery of part of an order whilst we wait for the remainder to come into stock there MAY be additional delivery charges which you will be notified of and asked to accept before despatch. If we cannot agree the delivery charge no contract will be made and the order can be cancelled by either you or International Animal Rescue with no penalty or liability on either side.

3.2. Do not accept delivery if the packaging appears damaged unless you have the opportunity to inspect the goods first and accept that they are undamaged. If it appears damage may have occurred to the goods in transit please notify the carrier and International Animal Rescue as soon as possible.

3.3. The standard delivery cost is based on the actual cost of various carriers used. If you would like your goods shipped by another specified method you must make this clear at time of ordering and agree the charge for delivery. Please note that there are some countries that we do not ship to. Some carriers will not accept some product categories especially, for example, cylinders, knives or some batteries.

3.4. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered.

3.5. For UK couriered consignments we reserve the right to make an additional charge for redirection to address other then the delivery address specified in your order.

3.6. We use Royal Mail and USPS. From time to time we may use other couriers.

4. Payment

4.1. Payment is automatically deducted from your card when an order is made and payment details provided.

4.2. Our website prices will be displayed in pounds sterling, US dollars or Euro. Your card provider may convert to the currency of your account. You may use MasterCard, Visa, Switch, Maestro credit or debit cards and Paypal.

4.3. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not authorised to use or anything else we find suspicious. This is for the protection of genuine customers.